Returns Management Software
Get Started With Elite EXTRA Returns Automation
Ready to hit 'return' on your returns process?
We're happy to hear it! Fill out the form on this page to get started modernizing your returns process with Returns Automation. Here's what the next steps look like:
- Submit the form on this page after completing your Returns Automation interactive experience
- We'll follow up with you to coordinate the $100 giveaway and will let you know if you win! (If you submitted your promo code)
- Meet with our team, and we'll enable Returns Automation's returns dashboard on your EXTRA site for free for 1 month
- If you manage 20+ returns through the returns dashboard in the first month, we'll sign you up for Returns Automation with 50% off the next 2 months!
Let's get started
What can you expect from Returns Automation?
Returns Trackability
Process Efficiency
Simplify the returns process for your drivers and automatically enforce your returns policy through a customized rules engine. Save time and money with a streamlined reverse logistics process.
Happier Customers
No more goods lost in transit or delays in issuing credits means happy customers. Satisfy customers with a fast and easy returns experience and keep them coming back for repeat business.
Live Returns Dashboard
Bring much needed clarity and visibility to your returns process by tracking every product return in a single, live returns dashboard.
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View - View all in-process returns from a single screen as your customers (or your team) submit return requests—no more returns blindspots
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Track - See live-updating return statuses for every returned order and review a return’s full history along the entire returns process
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Manage - Update returns statuses as they move throughout the returns process and communicate these statuses live to your customers
Automated Return Policy Enforcement
Leave the guesswork out of enforcing your return policy. Setup the Returns Automation system to automatically apply your return policy to every return request—authorizing or denying requests as needed
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Automate - Setup a variety of rules to determine which items are automatically authorized for return pickup and which items are disallowed based on your return policy
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Review - Review all customer return requests from an online returns dashboard to manually override any automatically authorized or denied returns
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Process - Process authorized returns and keep track of the products along every stage of the returns process—from return pickup to issuing credits
Easy-to-Use Customer Portal
Empower your customers with online order-placement, real-time status updates, and streamlined returns requesting all in one, customer-facing portal
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Order - Customers can submit orders directly from the portal, sending directly to your Routing & Dispatch orders grid or your ERP for fulfillment
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Inform - Customers can view real-time status updates, ETAs, POD information, order history and more right within their online customer portal
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Return - Gone are the days of receiving return requests for ineligible products—in the portal, customers submit returns requests from previously delivered orders, and order information is automatically pre-filled
Simplified Returns for Drivers
Make your drivers' jobs easier with a simplified returns process in their EXTRA Driver app that integrates seamlessly with the returns dashboard.
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Dispatch - Seamlessly send return pickups to drivers right in their EXTRA Driver app
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Report - Drivers can report returns as one of their stop tasks within the EXTRA Driver app. These returns will send automatically to the returns dashboard for review
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Verify - Return requests submitted through the app will automatically run through your return policy rules to be verified or denied at the point of pickup